Reference

What You Agree To When You Join hokiviv

These terms set out the rules that govern your hokiviv account — from how you deposit using DANA, OVO, or GoPay, to how we handle disputes and what happens if your account needs to be reviewed.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal verification processDispute and complaint pathsAccount suspension conditions
hokiviv What You Agree To When You Join hokiviv
POLICY PRACTICES

How We Handle Your Account and Data

These practices apply across every account on hokiviv. We keep them consistent regardless of which wallet you use or which game you're playing — slots, live tables, or crash titles.

Data Retention

We retain account data for as long as your account is active and for a defined period after closure. You can request a summary of data we hold by contacting support through email or live chat.

Account Security

Each account is protected by OTP verification tied to your registered mobile number. Any wallet change — switching from OVO to GoPay, for example — triggers a re-verification step before the new wallet is active.

Cookie Use

We use session cookies to keep your lobby state — your last game, wallet selection, and language preference — intact across page loads. You can clear these via your browser settings at any time.

Requesting Changes

To update your registered details or request account closure, submit a verified request through the Account Help Portal. Changes to wallet details require OTP confirmation before they take effect.

CONTACT FOR TERMS

How to Reach Us About These Terms

If something in these terms is unclear or you need to raise a terms-related concern, our support team handles account and policy questions directly. Players in Denpasar and elsewhere across Indonesia can reach us through live chat, email, or our account help portal — each channel routes to the same policy team. We aim to respond to terms and account-access queries within one business day.

Team online

Live Chat

Open the chat widget from your account dashboard. Our team handles terms queries, wallet disputes, and account-access questions in real time during operating hours.

Email Support

Send your terms or account question to our support address. Include your registered wallet type — DANA, OVO, or GoPay — so the team can pull your account details quickly.

Account Help Portal

Log in and head to the Help section for a structured form covering terms disputes, withdrawal holds, and wallet verification queries. Responses go directly to your registered email.

Common Questions About hokiviv Terms

These are the questions we hear most often about account rules, wallet use, and what these terms actually mean for you day to day.

Yes. These terms apply to all hokiviv accounts regardless of which wallet you use. DANA, OVO, and GoPay deposits are all covered, and each transaction is also subject to that wallet provider's own conditions.

We publish any update to this page and the date it takes effect. Continued use of your account after the update counts as acceptance. Check this page periodically to stay current on any changes.

Access depends on local law and is available only where it is permitted. If your region restricts online casino services, these terms do not create a right of access and your account may be reviewed or restricted accordingly.

Contact our support team via live chat or email with your transaction reference. Include the wallet type used — OVO, DANA, or GoPay — and we'll review the verification step that caused the hold.

We retain account records for a defined period after closure as required by our operational policies. You can request a copy of the data we hold by submitting a request through the Account Help Portal.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in both accounts being suspended and any pending withdrawals being held pending review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.