Reference

What Our Legal Terms Mean for Your Account

hokiviv operates where local law in Indonesia permits. These terms set out your rights, our obligations, how your account data is handled, and what governs your use of the platform — including payments via DANA, OVO, and GoPay.

Account eligibility by regionDANA, OVO, GoPay payment scopeData retention policyUser rights on requestContact path for legal queries
hokiviv What Our Legal Terms Mean for Your Account
DATA AND SECURITY

How We Protect and Manage Your Account

Every piece of account data — from your registration details to your DANA, OVO, or GoPay payment references — is stored with SSL encryption. We do not sell personal data to third parties. You can request a copy of your stored information or ask us to delete non-mandatory records through the support channels above.

SSL Encryption

All account data, including payment wallet references from DANA, OVO, and GoPay transactions, is encrypted in transit and at rest using current SSL standards.

Cookie Use

We use session and preference cookies to keep your lobby state between visits. You can manage cookie preferences through your browser settings at any time.

Data Retention

Transaction records are retained for the period required by applicable data obligations. Once that period lapses, non-essential account data is removed from active storage.

Account Security

Login is protected by OTP verification sent to your registered contact. If you notice unauthorised activity, contact live chat immediately to freeze the account.

LEGAL CONTACT

Reach Us About Legal or Policy Questions

If you have a question about these terms, need to request a copy of your stored data, or want to raise a compliance concern, our support team handles legal enquiries through dedicated channels. Responses to formal data or policy requests follow a documented review process.

Team online

Live Chat

Open a live chat session from your account dashboard to raise a legal or data query. Our team logs every request and follows up with a written response.

Email Support

Send detailed legal or data-access requests by email. Include your registered account ID and the specific policy area you are enquiring about for faster handling.

Account Help Centre

The help centre in your account settings lists policy documents, term versions and a form to submit a data-removal or access request directly.

Answers to Common Legal Queries

These questions cover the legal and data topics we hear most often. If your question is not here, use the email or live chat channel to reach our policy team directly.

Access depends on local law and is available only where permitted in your eligible region. Check the applicable rules in your area before opening an account.

We collect your name, contact details, and account credentials at registration. Payment wallet references — such as your DANA or OVO account — are recorded when you make a transaction.

Submit a data-access request through the Account Help Centre or by email. Include your account ID, and our team will process the request within the documented review period.

Yes, for non-mandatory records. Some transaction data must be retained under applicable data obligations. Submit a deletion request via email or the help centre form.

We do not sell personal or payment data. Wallet references are used only to process and verify your transactions, and are stored under our data-retention policy.

We publish the updated version on this page. Continuing to use the platform after the update is posted means you accept the revised terms as they apply to your eligible region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.